Terms of Service

Formonix Marketers Pvt Ltd · Last updated: October 2026

These terms govern your use of the Formonix Leads platform ("the Service"), provided by Formonix Marketers Pvt Ltd ("we", "us"), Lahore, Pakistan. By creating an account or using the Service you agree to them.

1. The Service

The Service connects your Meta (Facebook / Instagram) Lead Ads to WhatsApp and email, so that new leads receive an automatic follow-up and your team is alerted. It also provides a dashboard to manage campaigns, templates, leads and delivery logs. Features depend on your subscription plan.

2. Your account

• You must give accurate information and keep your login details secret. You are responsible for everything done through your account and your team's logins.
• Each company has its own separate workspace. You are responsible for the people you add to it.
• Tell us at once if you think your account has been misused.

3. Free demo

• New companies can start a free demo for the period shown at signup (3 days by default), without a card.
• The demo can be taken once for each email address and phone number. We may refuse or end a demo that is misused.
• When the demo ends, new leads are still saved but messaging is paused and settings are locked until you subscribe. We do not delete your data because a demo has ended.

4. Subscriptions and payment

• Plans, prices (in Pakistani Rupees unless stated otherwise), included features and limits are shown in the portal when you upgrade.
• You pay by the methods we list in the portal (for example bank transfer, Easypaisa or JazzCash), then upload the payment screenshot. Your plan is activated or renewed when we have verified the payment and approved it. We may reject a payment we cannot verify and will tell you why.
• We send reminders before a subscription ends. After the end date there may be a grace period; after that messaging is paused and settings are locked until you renew. Messages held for leads of the last 48 hours are sent when you renew.
• Payments are for the period you choose and are generally not refundable once the plan has been activated. We may agree to a refund or credit at our discretion, for example when the Service was unavailable for a long time because of our fault.
• We may change prices or plans for future periods. Changes do not affect a period you have already paid for.

5. Acceptable use

• Use the Service only for lawful purposes and only to contact people who have submitted your lead form or otherwise agreed to hear from you. Do not send spam, unsolicited bulk messages, or anything misleading, abusive or illegal.
• You must follow the terms and policies of Meta (including the Meta Platform Terms and Lead Ads policies), WhatsApp (including the WhatsApp Terms of Service and Business Policy) and your email provider. You are responsible for having the right consent to message your leads.
• Do not try to break, overload, copy or reverse-engineer the Service, access other companies' data, or bypass limits.

6. WhatsApp and third-party services

The Service sends WhatsApp messages through a WhatsApp number that you link yourself by scanning a QR code (a linked device). This is not the official WhatsApp Business API. WhatsApp may restrict or ban numbers at its own discretion, particularly if recipients report messages or if sending is heavy or unsolicited. We reduce the risk with sending limits, delays and working hours, but we cannot guarantee that your number will never be restricted, and we are not responsible for such restrictions. We recommend a dedicated business number.

Facebook, Instagram, WhatsApp and Meta are trademarks of Meta Platforms, Inc. We are not affiliated with or endorsed by Meta. The Service also depends on your hosting, email and mobile networks, which we do not control.

7. Your data

• You own the leads and content you bring to the Service. We process them on your behalf to provide the Service, as described in our Privacy Policy.
• Your Meta, WhatsApp and email credentials are stored encrypted. Each company's data is kept separate from other companies.
• We take nightly backups of the database. You can export your leads as CSV (where your plan includes it). You may ask us to delete your company's data at any time.

8. Availability and support

We work to keep the Service running, but it is provided "as is" and without a promise of uninterrupted availability. We may carry out maintenance, and the Service may be affected by events outside our control, including problems at Meta, WhatsApp or your email provider. Support is available through the contact details below.

9. Suspension and termination

You can stop using the Service at any time. We may suspend or end an account that breaks these terms, puts other users or the Service at risk, or is not paid for. Where possible we will warn you first. After termination you may ask us for an export of your data.

10. Limits of liability

To the extent allowed by law, we are not liable for indirect or consequential loss, lost profits, lost leads or business, or restrictions placed on your WhatsApp, Facebook or email accounts by third parties. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the three months before the claim arose.

11. Changes to these terms

We may update these terms. The latest version is always on this page, and we will tell you about important changes in the portal or by email. Continuing to use the Service after a change means you accept it.

12. Governing law

These terms are governed by the laws of Pakistan. Disputes are subject to the courts of Lahore.

13. Contact

Formonix Marketers Pvt Ltd
Plaza No. 60, 1st Floor, Hassan Commercial Zone, Gate No. 4, Al Rehman Garden Phase 2, Lahore
Phone / WhatsApp: +92 311 4959475
Email: formonixmarketers@gmail.com